Persistent phone scammers are deceiving LADWP customers into paying non-existent water and power bills with threats of immediate service shut off. Don’t fall victim to phone scammers posing as LADWP “collection” personnel. LADWP employees will NEVER ask for personal payment information over the telephone. They will never ask you to purchase pre-paid cash cards from […]
Update on LADWP’s New Customer Billing and Information System
On September 2, 2013, the LADWP completed the replacement of its 39-year old Customer Information System (CIS) after over three years of planning and development. This CIS platform touches nearly every aspect of utility operations, including customer service, meter reading and billing. It is the heart of our customer service system and used during each […]
LADWP Asks Customers to Continue Conserving Energy
As a heat wave continues to roast the Southland, the Los Angeles Department of Water and Power asks customers to keep conserving energy use where possible between 11:00 a.m. and 6:00 p.m. today, while staying safe. A statewide Flex Alert was issued yesterday by the California Independent System Operator (CAL ISO) to encourage energy conservation through Sunday, August 12. LADWP joins CAL ISO […]
LADWP to Hold Community Meetings to Discuss Proposed 2-Year Power and Water Rate Changes
Legal Mandates and Aging Infrastructure Driving Need for Rate Increases; Seven Regional Meetings Slated April 25-May 10 The Los Angeles Department of Water and Power (LADWP) will hold a series of community meetings throughout the city beginning April 25 to educate and inform customers regarding proposed power and water rate changes needed over the next […]